Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



After purchasing the headband, how do I get the 3-month membership?

You'll find the gift card in the package, with the code on the back of the card. Scratch the cover and you'll see the code. Go to Flowtime app - Me - Redeem to enter the code.

Can I cancel my order?

We completely get it, we change our minds too! Once an order is placed, please email us to alter or cancel it before shipping. If the package is picked up by delivery, I'm afraid we cannot cancel that.

Should the item(s) not work out, make sure to exchange or return it for a refund.

Shipping, Returns & Exchanges

We use major carriers and local courier partners to ship to major countries.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship to most countries over the world. Shipping costs will apply and will be added at checkout.


Do I have to subscribe to use the app?

No. The app is free to download and use. If you don't need the premium guided lessons and sounds, you do not have to subscribe. The Timer mode is free to use. You could listen to any audio you like from other apps and use the Timer mode to record Biodata.

What devices are the app compatiable

iPhone and iPad iOS 13 +
Android 6.0+

Can I export EEG data from the app?

Yes, you may go to Me - Data Management to export your raw data including brainwaves, heart rate, etc.

Will it work with third-party meditation apps?

Yes. You can play audio from other apps while record Biodata using Timer mode as long as you keep Flowtime running in the foreground.

Get in touch

Have questions about your order, or a general enquiry?